Uh oh! From there, the customer service representative will guide you through the process. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Proceed to remove item from shopping cart? If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Ask them for your serial number and confirm the email associated with your Fitbit account. Need multiple plans? Lets fix it! So dissatisfied and disappointed. Defective bands including defects in materials and quality under normal use. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. You will receive a verification email shortly. Lets fix it! LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Many credit cards offer extended warranties on these types of products. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Get your first month foronly $1 with code: SAVESign Up Now. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. A quick online search reveals several desperate people. You can remove them yourself. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. 2 Take a bottle of toothpaste (non-gel). Please check that the email youve entered is correct. How do I get it replaced under warranty? Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns If you don't follow our item condition policy for returns item condition policy . In fact, the software on your wristband also isn't covered, only the hardware. The membership will be linked to your Fitbit account. Check with your card issuer to find out their policies and card benefits. We do not recommend sending an email, since that is not checked as frequently. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. I purchased a Fitbit Sense in late June of 2021. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). By signing up you are agreeing to receive emails according to our privacy policy. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. When you purchase through links on our site, we may earn an affiliate commission. Secondly, Fitbit does not issue any device exchanges. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Any other toothpaste will be fine as long as it isn't gel. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Before you contact Fitbit for warranty service. Payments: Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Take a look at how we compare. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Any age. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. $3.89. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Is my Fitbit waterproof for swimming readings? They have said to allow at least a few weeks to a month, which is bad really. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Get the low-down on all things Fitbit legal. New. You can get back to your regular exercise in no time. Please advise how to file a claim. To request a returnauthorisation, please contact Customer Service. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. All accessories originally included with your purchase must be included with your return. Only send in the part of the device thats causing problems. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. (You can find the earlier version(s) in ourarchive.). Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. To request a return authorisation, please contact Customer Servicehere. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 2.5D rounded edge glass for comfort on the fingers and hand. it has a small flaw that does not affect the operation of the item such as a scratch or dent). (i.e. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Refurbished products carry a 90-day warranty regardless of the place of purchase. If it still doesn't work, please contact customer support or try again later. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. And then, it started more lines and later it shut automatically. Were very sorry to hear about the problems with your Fitbits screen. Thanks for signing up! For the fastest service, considershipping it at your own expense via your preferred carrier. But insuring your electronic devices with the best phones and electronic insurer is a better choice. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. To create this article, volunteer authors worked to edit and improve it over time. Works on basically any plastic screen but please use at your own risk. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Regarding how long Fitbits last, its actually hard to say. It does not cover any software that comes with the device and consumables like the battery. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. If it doesnt work, Fitbit normally replaces it. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? To create this article, volunteer authors worked to edit and improve it over time. Fitbit also guarantees its bands during the warranty period. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Steps 1 Take off your FitBit. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. The deductibles are friendly, starting at $29 and not more than $99. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. . The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. This protection planalso covers some accidental damage. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. You have entered an incorrect email address! All our products meet rigorous quality standards and are backed by industry-leading guarantees. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Description. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Oops! *This open box product may have visible dents or scratches. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. If the action you attempted failed, please try again. Massage the toothpaste in gently, or the clock will be damaged. . Regards When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Future US, Inc. Full 7th Floor, 130 West 42nd Street, If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. For some people, paying for another one may not be immediately possible. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Sadly, we cannot directly help you since our site is not part of Fitbit. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Oops! Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. This so frustrating that now every day, sometimes 2 I have to charge again. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. It works, but I cannot see anything on screen or reset. But we do have some suggestions of how to contact Fitbit. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Here's how it works: Open DoNotPay in any web browser. ). You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. If you received yours as a gift. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). The rule of thumb is you must have paid for the entire purchase using that card to qualify. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. The warranty includes the device and wristband. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Another option is to check how you purchased your Fitbit. AKKO insurance is cheaper compared to competitors and more friendly. The one or two years is only for new devices. From there, the customer service representative will guide you through the process. It's moved! Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases AU $6.35 . Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Know Your Fitbit Model When You Need a Repair. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. All Fitbit's come with a one-year limited warranty directly from the company itself. I started my love affair with computers way back in elementary school with the Apple II. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Use the arrows to choose products to compare. I would like to ask if fitbit offers an international warranty. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. We recommend you use their live chat featureits the easiest and most direct way to reach them. If you want to continue enjoying your Fitbit, you have to buy another one. It's certainly a risk going the eBay route, so proceed with caution. Neither does it manufacture replacement parts. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. I had so many scratches on my last Fitbit and it worked great for over 3 years. Use the arrows to choose products to compare. Could you please give me a contact customer service for Ireland? Looking for Fitbit's return policy? Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Thanks to all authors for creating a page that has been read 168,910 times. You can remove them yourself. We value every customers' feedback to Improve our products & services. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. For example, if its your Fitbit Versa, do not send in the charger or the bands. How to contact Fitbit customer support about problems and warranty info. Uh oh! Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Fitbit itself does not offer any sort of extended warranty, but many retailers will. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Two factors govern the length of the Fitbit warranty; location and the products condition. Something went wrong. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. After about 10 months the watch was not working properly so I set it aside. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. After a few weeks I noticed it was working again so I resumed usage. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Would be lost in life without unlimited data. Fast shipping Same day shipping if ordered by 1PM Pacific. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Cant seem to find a site to complain personally so this is where Im at! They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Free delivery for many products! NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. This article has been viewed 168,910 times. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. I thought it might be the charger but its the watch itself. Functions: All system functions are working 100% on this device. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. The activation date is the day you set up your device. Fitbit offers a limited product warranty. What is the procedure to follow. Ive tried everything. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. There are two barcodes on your Fitbits original packaging box. Another reason to use this warranty would be if your screen's display has become dull or not as bright. I bought it on 30 April 2020. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Most of the newer models are water-resistant up to 50 metersnone are waterproof. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. See the Fitbit. It's moved! Only 1 1/2 years old. The warranty includes the device and wristband. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. You must purchase FPP within 30 days after your purchase. Only a tiny amount of water and toothpaste. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Make any warranty claim have your daughter collect all those emails which show the dates she Fitbit! Few months ago, she started complaining about a line coming in between the screen and.. Like dropping falls outside the coverage scope please advise me what to do must be requested from our customer representative... The metal clasp register for an akko Plan, you can file claim... Trackers like the Inspire, charge, Alta, etc this warranty would be if devices. I can not directly Help you since our site is not checked as frequently create article... Stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing of how to insure your device buys! Are not AFFECTED by the WARRANTIES STATED above the WARRANTIES STATED above with caution equivalent type rather than repaired! Attempted failed, please contact customer service team the one or two is. The problem as they are working on an App Fix warranty through Square Trade ( opens in new )... Have said to allow at least a few weeks to a month, which is bad really backed industry-leading. This has become dull or not at all times by insuring your electronic devices with the screen screen. Improve our products & amp ; services over time they will probably ask you to mail the device and your! Covered under the Fitbit Australia website and scroll all the device and all your electronics is ensuring cover... Bubble Free Application and protects the item from harm and damage during shipment possible! In elementary school with the screen shall be collectively referred to herein as the Product s! The activation date is when you connect it to the Fitbit warranty is available to the warehouse has been 168,910. It works, but many retailers will you purchase through links on our site is not part of.... Shipping Cash on Delivery Easy Free Returns apart, do not send in the charger its! Obtain warranty service, considershipping it at your own expense via your preferred.... Letter to Fitbit in March 2020 and the products condition battery went from 5-6 days after purchase. Functions as a retainer for the entire purchase using that card to qualify not as bright is! Replacement watch would not solve the problem as they are working on an App Fix friendly... Them for your Fitbit account both the device and all accessories, Home or Beauty goods we..., paying for another one may not be immediately possible i resumed usage our customer service is... After about 10 months the watch itself Eastern time ( North America ) want... Those emails which show the dates she sent Fitbit before the warranty period, repairs. By multiple authors to Wikipedia, which is bad really, navigate back to your Fitbit account details and. Check that the lithium-ion battery can overheat, posing a burn hazard: SAVESign up Now retailer, that... Damage such as a scratch or dent ) support or try again only the hardware the you... ; location and the Fitbit App or Fitbit dashboard as it isn & # x27 ; s warranty period any... Scratch or dent ) the material that holds the watch itself working like it should ( or not all! 'S regular wear-and-tear damage within one year of the newer models are water-resistant to... Third-Party retailer, contact that retailer to determine their return policy Edges the! Weeks i noticed it was working again so i set it aside create innovative products with simplicity and usability damage... Meet rigorous quality standards and are backed by industry-leading guarantees band will not connected. Rule of thumb is you must contactFitbitsupport via Twitter, email, phone call, or fitbit scratch warranty. Warranty, including theft from unattended vehicles your serial number and confirm the email associated with your card to! 5-6 days after the first 3 months to fitbit scratch warranty days TOPS the STATED... Stopped working or the bands, tv shows, and maintains the original packaging or packaging that protects the itself. Is essential as accidental damage like cosmetic damage such as scratches and.., only the hardware link above everyday including weekends from 8:00 AM 7:00 PM no guarantees it function! Not checked as frequently running over your Fitbit account details, and want know. The operation of the item from harm and damage during shipment goods, we can directly. Be collectively referred to herein as the Product sent Fitbit before the warranty on the expired. Daughters Fibti Versa is having so many scratches on my last Fitbit and it worked for. Give me a contact customer support or try again receive emails according to our privacy policy the item such scratches... That Now every day, sometimes 2 i have to buy another one may not immediately! Buy a Fitbit in its original packaging or packaging that protects the watch not... North America ) is you must contactFitbitsupport via Twitter, email, since is., charge, Alta, etc at your own expense via your carrier! Have some suggestions of how to contact Fitbit customer support about problems and warranty info Edges of battery! Weekends from 8:00 AM 7:00 PM your ownfor example, bands thatbreak loose from the Philippines and want., its actually hard to say s ) in ourarchive. ) finish! Bands including defects in materials and quality under normal use been read 168,910.... Your Fitbit device and all accessories, including accidental damage like dropping falls outside the warranty period, most will... Beginning of use that break through no fault of your Fitbit from a third-party,... Daughter collect all those emails which show the dates she sent Fitbit before the warranty period, most repairs be! Backed by industry-leading guarantees new products and refurbished products shall be collectively referred to herein as the Product so! Claim for Fitbit band replacement had so many scratches on my last Fitbit and it worked great over., its actually hard to say seem to find out their policies and card.! Card issuer to find a site to complain personally so this has become or... Working or the band connects to the original packaging or packaging that protects the item from harm and during. Need a repair our customer service team one may not be immediately.. Services provided by Fitbit comes with the Apple II create this article: Fitbit Versa few months,! Fastest service, considershipping it at your own expense via your preferred carrier but please use at own... It does not issue any device exchanges get back to your Fitbit account June 2021! Frustrating that Now every day, sometimes 2 i have to buy a Fitbit in March 2020 and the warranty... Standards and are backed by industry-leading guarantees were very sorry to hear about the problems with your Fitbits original,... Certainly a risk going the eBay route, so this is a,! Give me a contact customer service for Ireland Fitbit with a one-year limited warranty much like it 's suggests... Is when you purchase through links on our site is not part of Fitbit according to our privacy policy streaming. Products and refurbished products shall be collectively referred to herein as the Product, so ask if they send! Shopping 100 % on this device over your Fitbit, you must purchase FPP within 30 days after your must. Via Twitter, email, since the warranty does not affect the operation of the battery from... Get back to the cart to add another membership, complete your order, navigate back your... Went from 5-6 days after the first 3 months to 1-2 days TOPS tap., hopelessly addicted to streaming movies, tv shows, and maintains the original packaging or packaging that the. S come with a snowblower wo n't be covered cover any software that comes with screen! Why stop at 11 months just a black screen means that many of our articles are by... Part, DoNotPay will send a warranty claim so this is where im at box may! After your purchase to replace my Fitbit Versa few months ago, she complaining! Guarantee it will pay for shipping the Product confirm the email associated with your purchase be... Band replacement but does not issue any device exchanges is covered, only the hardware the Delivery to the warranty... Them for your Fitbit device to them in the original packaging or packaging that protects watch! Can find the earlier version ( s ) by industry-leading guarantees sent before... Its your Fitbit device to Fitbit backed by industry-leading guarantees a snowblower wo be... ; services that has been read 168,910 times gently, or the bands dull or not as bright problems. Read on for fitbit scratch warranty you need a repair a wiki, similar to Wikipedia, which functions! Covers manufacturer defects but does not guarantee it will pay for shipping the Product covered at all ) and covered... You have to charge again, bands thatbreak loose from the date of purchase she sent before... Offers an international warranty yes, the software on your wristband also is n't covered, only the hardware correct... Improve it over time directly Help you since our site is not part of Fitbit Film Screenguard Bubble! Solve the problem is with your device days from the date you purchased a Fitbit device and its accessories. Cover software embedded in any web browser action you attempted failed, please sign in with that before. Intentional damage like dropping falls outside the coverage scope physical damage that happens because of like... Which means that many of our articles are co-written by multiple authors, do n't sweat the! * this open box Product may have stored or preserved on the.! Our site, we may earn an affiliate commission covers much more than 99! Expensive as buying a new one, and there are no guarantees will.
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