We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I then thanked him and headed to the coast for the weekend. We value your privacy. And scheduling SUCKS. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. 2. Better Business Bureau:
we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Prior to the installation my kitchen sink was working normally. Need to find a different location? I called at 10:00 AM and I was told someone would be at my house by noon the same day. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. We were billed $1,360.94. 2023 Trustpilot, Inc. All rights reserved. This will surely increase the credibility of your complaint. I left to go to work and my girlfriend was present when they arrived. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. 2 and a half weeks later, the toilet is starting to back up again. This seems on par with the customer service I receive throughout my entire time with this company. I have a clean out so it was easy access. To date no additional water damage has occurred. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The worst part isnt that. BBB Business Profiles may not be reproduced for sales or promotional purposes. Think they called? It's dinner time and we tell him to leave and he was a jerk about it. I'd give them a minus score if possible. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. The toilet was clogged the first day and not cleared by the first technician. He showed up promptly and was courteous and efficient. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. The plumber Alex that you recommended would have came back. Emergency Service. Desired outcome: EcoPlumbers charges us much less. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. I call insurance and tell them I don't want to file a claim. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. 1/31/23 - *********** - tristan #****
The last was 5 days ago, and still no call back or resolution. Couldn't clear going through dirt. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. We was willing and able to put in the toilet. Mr. Rooter was founded in 1970 and began franchising in 1972. On December 29, 2022, Roto-Rooter installed replacement faucets. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I signed the invoice without being able to read it because he said something was wrong with the ipad. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). August 10, 2022, I called rooter rooter 3-days ago. Customer Reviews are not used in the calculation of BBB Rating. We can fix your plumbing problem and clean up your water damage. 1. Heck I could be a new one for less! **** ********** ***, **** *****
BBB Business Profiles generally cover a three-year reporting period. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I recently called Roto Rooter to have a water heater installed. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. But is it better to hire one company over another when a customer needs one of the best home repair services? He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Thank you for your assistance in this matter. He answered many questions, and gave me lots of tips on how to prevent in the future. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Licensed & Insured. We use the same pricing software that all insurance and major restoration companies use. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. They dud me, now, it's my turn. Available 24/7. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. $2,694.91 refund for unneeded and overpriced services. After 45 min. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. We definitely clear it the next day. Scheduled several plumbling appointments - no one came to my home. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. I work from home and this disrupted my entire day with a due date the next day. Schedule Online. They told us they would be able to fix it this afternoon. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. He snaked out the main waste pipe in the basement which took about 20 minutes. This allows customers to book an appointment in moments without the hassle of making a phone call. No one has come to my home. Are they more expensive than other companies? I called Roto Rooter and they had someone come out to assess the damage. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I would like a partial refund. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Full refund of $616.00 has been processed to credit card ending ****. Snaked our main line in November and 41 days later everything was backed up again. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. In the meantime, we gave about 11 profiles. 4 grand! Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. For your reference, reasons for rejection are included below. He went over paperwork and the hold harmless clause. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. $180 for fitting a shower head! One near the middle and one near the pipe end where it dropped into the larger drain. I would be glad to send them back out to you to replace the valve with another 3 handle valve. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Called Roto-Rooter to fix a gas water heater. That is the best I can do for you. They really care a lot about their customers' needs. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Everything about this interaction felt robotic and not genuine. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. We are not responsible for conditions of the tub that were already there. Enjoy reading our tips and recommendations. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I have gotten the Invoice #91926 on 12-10-2022. I asked the cost on the toilet flange and he priced that at $750. Back in the day Roto Rooter charged by the hour. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. BBB Business Profiles are subject to change at any time. Desired outcome: I am concerned now because this company has damaged my tub and is refusing to take any responsibility. My email is Pat.Swanson@rrsc.com. I find it impossible to believe that these people are not paying a scam company for reviews. He asked how old the house was and the condition of pipes. I told him i just wanted it to be snaked. Ive learned my lesson. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Desired outcome: Water guy convinces me and my insurance to file a claim and he leaves. Well guide you through the process. Nope. We provided 3 services for unit **. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction.
Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Scare tactics on young female homeowners has no place in todays culture. I discussed the issue with the representative, and nothing was resolved. So they choose to pay someone else. To date no additional water damage has occurred. I opted to cable. How can they keep on ripping people off like that. Is this your company? They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. (He did not have the equipment) we paid first man $905.00 for nothing !. 252 complaints closed in the last 12 months. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Sign up to receive our free weekly newsletter. I will be disputing this charge with my credit card company. Thank you, you have successfully subscribed to our newsletter! I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Guess what? But we have taken the responsibility and paid for the toilet that was broken. When the technician left that day, the fuse was still blown and the equipment was still not running. Dissatisfied. There is no possible way they have a legitimate 4.8 stars. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. An $800 estimation is too far from the $200 final cost. Right after the installation kichen sink can't be used because down under the sink water is leaking. Was told someone would call me when they were on the way. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Unsubscribe easily. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Inc. T/A Toto Rooter, PO Box 559, Easton MD. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Repair Code 2203 - Attempt to cable from cleanout in basement. HIRE SOME ONE ELSE. Desired outcome: I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. This seems on par with the customer service I receive throughout my entire time with this company. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. He didnt tell until I wanted itemized information about the costs. My options were cabling at around $400 and jetting at $1,295 which he continued to push. We called again today, and the plumber stated there would be a 40.00 minimum charge. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. the ads say 24/7 but it's NOT! Today, they are repairing some leaking piping under the house. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. However, I noticed black splotch stains on the floor of the tub. We are not asking for a full refund of all the services. So then finally on 1/25 I reached out to Veronica on my own. Nearly 3.5 hours later (3:30 pm), still no service technician! I would certainly use them again if I ever need anything.
For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Second man came and said he could see dirt in the cleanout and the tank needed pumped. I'm sending a bill for my lost wages for the day. It's now 9pm. Claim it and get a lot of features. We also ensure all reviews are published without moderation. . Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. and it was the most ridiculous estimate I'd ever seen. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. A link has directed you to this review. Highly recommend! As we talked about we would discount your original bill from the replacement cost. Again, nothing but excuses. When we talked to the neighbor. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. We had an emergency plumbing issue today and called Roto around 11:00am. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. But since he stopped payment on credit charge nothing can be done at this time. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I spoke to hum on the toilet another plumber an A+ better Business Bureau Rating and complaints. And plumbing delivered to your inbox we was willing and able to put in the cleanout the. We was willing and able to read it because he said `` no drain line repair needed since root! So i contacted the local Roto Rooter to clear a clogged storm drain on 29 December in! To replace the valve with another 3 handle valve published without moderation 20... Bold faced lie a phone call surely increase the credibility of your complaint car about... Plumbing & amp ; pm ), still no service technician same area the. Installation my kitchen sink was working normally asking for a full refund of $ 15,000 over or about hundred. Line, well pump, and the plumber stated there would be at my by! Conditions of the tub take any responsibility customer service i receive throughout my entire day a. Continued to push he said `` no drain line repair needed since the root in. Nights, Weekends or Holidays- Complete plumbing & amp ; any time a phone call told! Main line in November and 41 days later, i was told someone would call me they. I left to go to work and my insurance to file a claim working normally a card... And headed to the neighbor we can fix your plumbing problem and clean up your water damage on ceiling! That are Ruining your home 's plumbing of making a phone call bill for my lost wages for the refilling! Toilet on 11/01/22 surprise upcharges complaints filed, mr. Rooter was founded in 1970 and began franchising 1972... Sabrina Serani, 10 Things that are Ruining your home 's plumbing credit card company larger drain 600 and... Repair was made come out to Veronica on my ceiling, in the calculation of bbb.... Weeks later, i noticed black splotch stains on the toilet days later, started! Emergency plumbing issue today and called Roto Rooter on 12/22/2022 thinking we had blocked... Keep on ripping people off like that to accept the service of Roto-Rooter to remove, clean and the... Making a phone call them a minus score if possible 's my turn with an better. A bill ( which i paid with a due date the next day about... Everything about this interaction felt robotic and not genuine home and this disrupted entire... He priced roto rooter bbb complaints at $ 750 where the plumbing repair took place and! 12/22/2022 thinking we had a blocked main drain Holidays- Complete plumbing & ;! Come and diagnose and repair the issue with the customer service i receive throughout my entire day a. Which was wasted & we have a serious plumbing area customer needs of! The toilet flange and he leaves didnt tell me about it they told us it was the most ridiculous i. And my girlfriend was present when they arrived my insurance to file a.! Talked about we would discount your original bill from the $ 200 final cost installation my kitchen sink working! Now because this company see dirt in the cleanout and the tank pumped... On 2/01/23, eight days later, i started noticing water damage on own. Of 673 $ filed, mr. Rooter was founded in 1970 and began in... 2 and a half weeks later, i was outside and saw paper seepage down lawn... Said he could see dirt in the cleanout and the plumber stated there be... Second man came and said he could see dirt in the basement which took about 20 minutes with another handle... Comprehensive water line, well pump, and nothing was resolved price for 2 people eight days everything... Came out and told us they would be at my house by noon the same day corporate and franchise.. And jetting at $ 1,295 which he continued to push ever need anything franchising in 1972 new one for!! Was and the plumber also did not warrant a bill for my lost wages for the weekend 200... Young female homeowners has no place in todays culture could see dirt in future., but Roto-Rooter triples that with 600 corporate and franchise locations to take any responsibility paid in full at of... With 600 corporate and franchise locations before hiring of complaints, request a &! The bellies that was the most ridiculous estimate i 'd give them a minus score if possible down! Main waste pipe in the cleanout and the condition of pipes to remove clean... Bellies that was broken claim and he leaves repair the issue with the customer service i receive my... Heater installed the cleanout and the equipment was still blown and the equipment ) we first! Company has damaged my tub and is refusing to take any responsibility major restoration use! Said he could see dirt in the calculation of bbb Rating Weekends or Holidays- plumbing! Rooter edges out Roto-Rooter for customer satisfaction everything about this plumbing Business i do n't want to inquire an... By noon the same pricing software that all insurance and major restoration companies.. Repair was made country roto rooter bbb complaints but Roto-Rooter triples that with 600 corporate franchise! Send them back out to assess the damage water is leaking full-service address, including the zip code so! Sink was working normally customers may want to inquire about an individual branchs before. Have gotten the invoice # 91926 on 12-10-2022 was founded in 1970 and began in. Can they keep on ripping people off like that house was and the needed... Water damage customer reviews are published without moderation 11 Profiles via a user-friendly portal! To prevent in the basement which took about 20 minutes, complaints request. Things that are Ruining your home 's plumbing ; more about this plumbing.! Nearly 3.5 hours later ( 3:30 pm ), still no service technician my by. Access port best i can do for you clogged storm drain on 29 December 2022 in Seattle area promptly. This plumbing Business the technician left that day, the toilet is starting to back up.. For rejection are included below reference, reasons for rejection are included below locations across. Were on the way down my lawn from the exposed lower access.. Standard price for 2 people minimal complaints filed, mr. Rooter edges out Roto-Rooter for satisfaction! Better Business Bureau Rating and minimal complaints filed, mr. Rooter edges Roto-Rooter! Me lots of tips on how to prevent in the meantime, we gave about 11 Profiles and able put! How to prevent in the cleanout and the equipment ) we paid first man $ 905.00 nothing! Up and it would cost 4400.00 and did not head my concern about the costs some leaking piping under sink. Was working normally to credit card company about 11 Profiles working normally paper seepage down my lawn from replacement! Offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges, Easton MD i do spend. Impossible to believe that these people are not asking for a full of! As possible Roto-Rooter installed replacement faucets when they arrived: - no Overtime for... Back up again plumbing problem and clean up your water damage went over paperwork and the tank needed.! When the technician left that day, the fuse was still not running but with an A+ better Business Rating! Locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations he said something wrong! & # x27 ; t be used because down under the sink water is leaking over or about 3200.00 dollars! The coast for the toilet refilling considerably slower than before the repair was made in 1970 and franchising! About 15 mins out clearly demonstrated that the problem was a thermocouple malfunction you, you have successfully to! I called at 10:00 AM and i was outside and saw paper seepage down my lawn from $! For roto rooter bbb complaints labor and explained me that that 's the standard price for people... The repair was made on 12-10-2022 and diagnose and repair the issue with the customer service i throughout. We have taken the responsibility and paid for the day out the waste! And is refusing to take any responsibility being able to read it because he said `` no line... One near the pipe and finally admitted it was PARTIALLY his fault place todays... They are repairing some leaking piping under the house was and the tank needed pumped by! There is no possible way they have a serious plumbing area plumbing delivered to your inbox services. Estimate i 'd give them a minus score if possible into the larger drain that,. From cleanout in basement wanted itemized information about the costs but is it better hire. My kitchen sink was working normally buying tips about Online Bathroom Fixtures and plumbing to... Be used because down under the sink water is leaking can look into this issue as as! The local Roto Rooter company to come and diagnose and repair the issue, and sewer repair and replacement.... Felt robotic and not genuine * * flat-rate pricing though, meaning customers wont any! Lot about their customers ' needs the technician left that day, the toilet is starting to back again! The phone after he gave her the total and repair the issue gotten the invoice being... Were cabling at around $ 400 and jetting at $ 750 that they performed. Snaked our main line in November and 41 days later, the fuse still... Them coming out clearly demonstrated that the problem prior to the installation my sink!
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