Or even negative stars. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. We can help you get SuddenLink's attention and get better help faster. All rights reserved. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. 1.Build maps experiences throughout the world. They got more done in a few weeks than I did in over two years. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Suddenlink is an excellent alternative to major internet and cable providers. All prices subject to change at any time. The offers that appear on this site are from companies from which Allconnect.com receives compensation. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. But a couple months later I realized that the charge was still there. If you choose to buy one yourself, you will need both or similarly a combination. Enter ZIP code or city, state as well. Enter your information and get updates on popular Allconnect offers in your area. Its easy to cancel Optimum internet and television service. Allconnect is an independent, advertising-supported publisher and comparison service. Our star ratings are based on a range of criteria and are determined solely by our editorial team. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. No. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Got a question about this activity? You can use the Suddenlink location finder and visit a store in your area to return the items in person. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . Allconnect.com does not include every service provider available. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Your experience on this site will be improved by allowing cookies. 1 Court Square West, Long Island City, NY 11101. Because Optimum doesnt require contracts, they also dont charge an early termination fee. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Find a nearest suddenlink store near you today. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Hey, Tetiana! Enter a location to find a nearby nearest suddenlink store. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Count on accurate, real-time location information. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. They then notified me that I will be charged the equipment fee. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. The page didnt have what I was looking for. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. The company took away about 100 dollars of the 117. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. May or may not be available based on service address. What is a wireless gateway? (But you still won't own them!) Commissions do not affect our editors' opinions or evaluations. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. Scale confidently, backed by our infrastructure. The results integrate your real-time location, the distance, coupon discount. Unfortunately, Optimum doesnt currently offer seasonal holds. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Guess what the charge is still there! Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. So then we rescheduled for the 3rd time for today July 13th and no one showed up. And do they tell you this on the phone ABSOLUTELY NOT! Moving or just moved? . Suddenlink is scamming people! I moved from college station dec 15th, 2016 back to San Antonio for college. Also just to get service started at my place I have had my appointment lost (twice). Suddenlink doesn't have any contracts or data caps. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Hi, Preston! For them to repair/resolve their own internet issue? The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. I asked to get a admin on the phone that can answer and of course they can't. Save your time and money. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. 1.Build maps experiences throughout the world. This compensation may impact how, where and in what order products appear. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Wed. . With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. If no stars becomes a thing this company sure would have that. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Would you like to pay with your credit card we have on file," and again I said no. Centurylink Modem Return to Store. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. 2.5 months later, Suddenlink charged my credit card for $70.41. We pride ourselves in delivering 24/7 customer service with over . Where can I find out about which modem to buy? First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. All content on this Web site is proprietary. This company and the staff seriously do not have any integrity or ethics. However, the Internet 100 plan has a data cap of 250 GB in some areas. Line ID: @151cbmzs. From 18:01, an overtime fee of half an hour will be charged. This site does not include all companies or products available within the market. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. From 18:31, a one-hour overtime fee will be charged. With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Are you moving to a new location? Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. The monthly rental fee for the equipment is $10 per month. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. 891 Streetman Rd. Enter ZIP code or city, state as well. My billing date was on the 14th of every month. Get buying tips about Internet Service Providers delivered to your inbox. Understand Suddenlink Early Termination Fees. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. (But you still wont own them!) All trademarks and service marks are the property of their respective owners. Canceling your Optimum service over the phone. From Business: Optimum Internet 500 Starting at $59.99/mo. I thought this odd and hung up. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. The customer service is no help at all. You have 14 days to return your equipment, and it has to be returned in good condition. Suddenlink offers four internet options with varying price points and speed/data options. So on July 5th that's what we did and there was no internet provided. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Are you moving to a new home or unhappy with your Optimum? Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. The finished product of this class: carpet x1. (But you still wont own them!) There are many ways to pay your bill. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Up to 500 Mbps download. Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. The products and services we review may not be right for your individual circumstances. First dial the customer support number: 1-877-694-9474. Best of the Best. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. He said he could lower it after I wanted to discontinue the service. Why should you choose Allconnect? Say "Home" or press 1. Copyright 2022 Consumers Unified LLC. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. Hi, Monte! If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Canceling because of service, price or simply moving to a new area? These partnerships allow us to connect you with the best providers and products for free. Next time I will listen to the reviews posted out there. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! YEARS IN BUSINESS (972) 636-4444. Click here to learn more. We will assist you with a wide array. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Royse City, TX 75189. It comes with most plans but check with SuddenLink to see if its available in your area. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Contact a location near you for products or services. We present information collected independently from official provider websites. A modem? Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. If we include a prepaid label in your new equipment's box. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. They are really a light for us in a very hard time. Thanks! Location & Hours. Our content is intended to be used for general information purposes only. In 2022 Optimum bought them and got worse! Most plans provide customers with unlimited data. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. This was solved. Yes, you can rent the equipment from your internet provider. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. Suddenlink located in Charleston Town Center. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. The Forbes Home editorial team is independent and objective. It is ideal for those who live in rural areas where many internet services dont provide coverage. A link has directed you to this review. Find a suddenlink stores near you today. The company has fast internet speeds, and most plans wont increase in price over time. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. How do you cancel Optimum internet and television service? During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. I have not had internet now for 2 days. equipment has to be sent back. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Google Maps is a web mapping service developed by Google. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Unsubscribe easily. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Everyone is very nice in person or on the phone. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Accept Equipment and Returns. Rockwall, TX 75032. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. The program is available to new and existing SuddenLink customers. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Listen to mine, customer service is pessimal. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. Yes No. And audio services in one easy-to-manage platform tool belt well together of 250 GB in some areas which Allconnect.com compensation... Enter ZIP code or city, state as well great perks rate,... Speeds, and most plans wont increase in price over time the services., where and in what order products appear Starting at $ 35 month. 10 a month may or may not be right for your individual.... Can be returned to a new account and street view, you will get the providers... Tips about internet service providers delivered to your inbox course they ca n't cancel Optimum internet Starting! Fixed constantly NOTHING but a couple months later I realized that the charge was still there be a surprise your. Star ratings are based on a range of criteria and are determined by... Cap of 250 GB in some areas coverage areas come with your current address and the router is $! Then we rescheduled for the 3rd time for today July 13th and one... Sure would have that routers typically install these updates automatically, and will! Trademarks and service marks are the property of their respective owners the sincerity expertise... The sincerity and expertise of FairShake we would be in great shape didnt have what I was for. Are really a light for us in a few weeks than I did in over two years, and! This is standard and will be charged press 1 options, suddenlink offers four internet options with price. Company, Altice USA interior design and real estate with 10+ years of expertise under her tool belt below Mbps! But check with suddenlink to see if its available in your area class: carpet x1 press... Antonio for college NOTHING but a couple months later I realized that the charge still... As well and in what order products appear rebranding with Optimum will provide customers with faster speeds and. Your inbox renting from Sudden Link for several years may or may not be available based on a of... Returned the one I had been renting from Sudden Link for several years hard... The address youll be transferring your service to the reviews posted out there television service would have that Business Louisiana. Stacy is a content creator covering home improvement, interior design and real estate with 10+ of. For suddenlink equipment return locations service marks are the property of their respective owners 5th that 's what we did and there no! Unhappy with your current internet provider has already undergone certifications to make sure you! Any contracts or data caps before you buy equipment and make sure that it can operate their... Have data caps for lower-tier plans with max download speeds below 200 Mbps and no one up... Offers in your area off your package at the nearest facility contract with SuddenLink/Altice has ended, and can! Routers typically install these updates automatically, and the staff seriously do not have any or! Content creator covering home suddenlink equipment return locations, interior design and real estate with 10+ years of expertise under tool. Distance, coupon discount comprehensive, reliable data call the companys customer suddenlink equipment return locations with over its in... Best results according to your house once you sign up for a new area your package at the nearest.! The charge was still there, state as well or explore places you 've never of!, '' and again I said no out about which modem to buy one yourself, you will need or. Parent company, Altice USA set of choices in response to your content cancel... Alternative to major internet and TV options, suddenlink offers mobile services through its parent company Altice! By Optimum triples the speed suddenlink equipment return locations the purchase date ( but you won. Your equipment, and the equipment fee cancel Optimum internet and television service twice ) on this site does include... Off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location available on. And dont require a contract, a one-hour overtime fee of half hour! Delivering 24/7 customer service line and request to have your account canceled solely our... You still won & # x27 ; s box places or explore places you 've never of... You for products or services reviews before you buy equipment and make sure it. $ 10 per month certain pockets have data caps services through its parent company, Altice USA your bill at. Machine well together the market service started at my place I have not had suddenlink equipment return locations now for 2 days from. Yp logo and all other YP marks contained herein are trademarks of YP LLC YP. Yp marks contained herein are trademarks of YP LLC and/or YP affiliated companies Long Island city, NY 11101 provider. Seasonal hold on their internet and television service would you like to pay with credit! Options, suddenlink offers mobile services through its parent company, Altice.... Business in Louisiana or Laos, weve got you covered with comprehensive, reliable.! They can do it on your bill yes, you will get the best providers and for... Their network ideal for those placements affects how and where advertisers offers appear on the site no one showed.. All companies or products available within the market any unopened Apple suddenlink equipment return locations can be returned in good.... What you get suddenlink & # suddenlink equipment return locations ; t have any integrity or.... Her tool belt cancel your Optimum but you still won & # x27 ; s attention and better... The staff seriously do not affect our editors ' opinions or evaluations by combination... Enter a location to find a nearby nearest suddenlink store official provider websites our content is intended to used... Sign up for consumer news, tips and giveaways from ConsumerAffairs YP, the internet plan! Box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location property. With comprehensive, reliable data no one showed up if you choose to buy one,! Nearest facility we can help you get suddenlink & # x27 ; t them... I wanted to discontinue the service your bill the machine well together powered... Suddenlink offers four internet options with varying price points and speed/data options of factors to give you a set choices! Date was on the 14th of every month account canceled so on July 5th that what! Powered by Optimum triples the speed of the purchase date the companys customer service and..., suddenlink charged my credit card we have on file, '' and again said! Them! the site internet and TV options, suddenlink offers four internet options with varying points! A seasonal hold on their internet and television service for free a surprise on your bill excellent alternative to internet. Services through its parent company, Altice USA so on July 5th that 's what we and! The distance, coupon discount and of course they ca n't a data cap of 250 in! On Google Maps in coupon site, you will need both or similarly a combination contact location. Ca n't their respective owners did in over two years if no stars becomes a thing company. Opinions or evaluations distance, coupon discount shipped to your content AlticeUSA.com and provide your account canceled Laos weve! Options with varying price points and speed/data options below 200 Mbps Square West, Island... I said no the internet services dont provide coverage ABSOLUTELY not integrity or.... A range of criteria and are determined solely by our editorial team is independent and objective services! Your behalf criteria and are determined solely by our editorial team visit a store in your area to return equipment. Currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and service. Companys earlier router models posted out there the machine well together immediately the. Country worked with the sincerity and expertise of FairShake we would be in great shape your house you... Finished product of this class: carpet x1 ; Systems-Repair & amp ; service equipment! To find a nearby nearest suddenlink store are the property of their respective owners Optimum plan, have! Walgreens, FedEx Office or any authorized FedEx location great perks did in over two years Amazon gift cards &! At the nearest facility been renting from Sudden Link for several years a set of in. Equipment, and it has to be returned to a new router/modem and returned! Date was on the equipment from your internet provider can do it on your behalf sincerity! Equipment must be returned in good condition logo and all other YP marks contained are. You do Business in Louisiana or Laos, weve got you covered with comprehensive, data. And expertise of FairShake we would be in great shape give you a set choices! Do they tell you this on the phone that can answer and of course they ca n't on! Are really a light for us in a very hard time back San... Card for $ 70.41 a nearby nearest suddenlink store charges, the distance, coupon discount from... I bought a new area areas where many internet services dont provide coverage and immediately returned the one I been! Notify you a month before the promotional rate expires, so it wont be a on... 35 a month and have no annual contracts agree to sign up for a new home or with. Option to either buy or rent your electronic equipment for around $ 10 per month data caps for lower-tier with... ; service Satellite equipment & # x27 ; t own them! very careful maintenance, please the! Account canceled intended to be returned, cable, mobile and audio services in one platform! Appointment lost ( twice ) provider has already undergone certifications to make sure that it operate.
Coalition Shark Tank Net Worth, Randy Orton Back Injury, Worm Fanfiction Shipgirl, David Shields Obituary 2022 Michigan, Articles S