CSP Partner security requirements where this community is meant for. If the date and time is wrong, or out of sync, the code won't work. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. My phone have been stolen, I had work account logged in there. If you have a device that is registered with your organization, you might need an extra step to remove your account. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: Your org might require you to register the device to track access to secured resources, such as files and apps. On these devices, Authenticator is automatically registered as a device administrator. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. did you restore from a backup of the accounts on it or go fully from scratch? For example, if we use WIFI. Would be very grateful for some help. Q: Is registering a device agreeing to give the company or service access to my device? Please try the above suggestion and if there's any update, feel free to let us know. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Therefore, having the phone and approving the request meets the criteria for the second step of verification. After that, you should start receiving push notifications from the Authenticator app. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Once i did that, I now get the notifications again. - edited The thing you know is your password. Most accounts provide backup codes you can use if youve lost or damaged your phone. 2023 CNET, a Red Ventures company. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Password autofill won't sync work or school account password for your users. We found that theres no way to export all your accounts, and then import them onto a new phone. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. How do I set up my accounts in Authenticator again? The Authenticator app is available forAndroidandiOS. If you are still not able to add your account, please reach out to your admin. Make sure the device is registered. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. This way you can reenable push notifications. Next, you need to open the app and sign in with your Microsoft account. On Android, Microsoft Authenticator is failing to register for push notifications. Find out more about the Microsoft MVP Award Program. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Microsoft is also providing Outlook with a similar service. I suggest you could check as the following
If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. When you purchase through our links we may earn a commission. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. To remove an account from your old phone, open Microsoft Authenticator on it. Open the app, go toapps top-level menu, and then select Send feedback. Some information from your storage is collected to diagnose the issue. The only thing I see working on the Android app is the countdown random number
2.If you give some error log, try to change network, try to use 4G or other WIFI network. To do this, open Microsoft Authenticator. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Enterprises can only enable passwords autofill for all or none of their employees at this time. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. The app is available for free download on both Android and iOS devices. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Its also important to remove the accounts from your old phone. Some work and school accounts require an additional PIN whenever you verify your identity. I also deleted all accounts on the app, uninstalled the app and reinstalled it. 01:53 AM Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Check if your devices get notifications when the app is open or closed. Youll then be able to use those if you experience any issues when trying to recover your accounts. Tap on Enable push notifications and youre all set! A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. But how that experience looks depends on your hardware'soperating system. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. What is the version of Microsoft Authenticator APP? Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Here, we suggest to try the following suggestions to see if it is working.1. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Contact your admin to fix this issue (uniqueness validation). What should I do? tnmff@microsoft.com. 1. All Rights Reserved. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Choose the account you want to sign in with. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Your administrator might ask for this Incident ID if they request customer support. Q: Why does the number next to the code keep counting down? Googles online services are available with push notification authentication. For other accounts, youll see a six or eight digit number in theAccountspage of the app. A: The Authenticator app collects three types of information: Account info you provide when you add your account. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. Post your questionto theMicrosoft Authenticator app forumto get help from the community. This affects both personal and work/school accounts. Open Authenticator > Settings > Device Registration. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. Open APP and check for notifications. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Authenticator APP and re-add accounts to APP? Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Reminds me of the Church lady on SNL! Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. What should I do? I guess i've never noticed this as the notifications have just stopped working recently. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. If you want to be certain that your account is always secure, you should use the Authenticator app. Setting up a phone number to receivephone calls to verify their identity. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Sign-in with this account on the device registration page, then try enabling passwordless for the account. Q: I lost my device or moved on to a new device. What Is a PEM File and How Do You Use It? You can use Autofill to sync and autofill your passwords on your iOS and Android devices. From this point onward, only your new phone will provide 2FA codes for you. How do I make sure notifications don't continue to go to my old device? Tap the Contoso account tile. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. 05:53 AM I'm afraid it's an Android 5.0.2 issue. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. This permission is required for sending notifications to verify your identity. If you have an Apple device, the ID.me Authenticator app is the best option. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. To use Microsoft Authenticator, you need to first enable it on your Android device. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. You can browse these log files in the app at any time to see the information being gathered. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. Location. Q: How can I get my Incident ID aftersending logs to customer support? Try this, hit the hamburger on the left and click on "backup this device". Designed to make shopping easier. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Q: What is App Lock, and how can I use it to help to keep me more secure? Setting up SMSto receive verification codes. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Q: What information can Authenticator autofill for me? Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Two-step verification requires proving two things--a thing you know, and a thing you have. Q: How can I see whichsites are using my identity data? A: Here's the full list of permissions that might be asked for, and how they're used by the app. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. iPhones also require that you have an iCloud account. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. It works with both iOS and Android devices, so there is no need to install the app. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Answer. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Used to scan QR codes when you add a work, school, or non-Microsoft account. Make sure the device hashardware encryption enabled. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Dont allow: If you select this option, youll be blocked from accessing the resource. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! If you know a SECURE download site with the old APK please tell me. On the next screen, you can select onStop sync and remove all autofill data. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Q: I got a prompt asking me to grant permission for the app to access my location. Dec 14 2021 Q: Why does Authenticator allow you to approve a request without unlocking the device? Was this reply helpful? Microsoft's increasingly breaking down barriers between Apple products and its own. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app.
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