gateshead council repairs

Connected Voice are collating information about support across Newcastle and Gateshead. E6 2JA. Some of these jobs need to be inspected before the contractor can start the work. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Gateshead We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. 2 0 obj Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Please ask your Neighbourhood Housing Team for details. 0191 433 3174. housingadvice@gateshead.gov.uk. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Our business support events remain cancelled for now. endobj Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. <>>> Repairs update You can now report your non-emergency repairs. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. All rights reserved. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Housing Disrepair Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Read more about the Housing Capital Investment Programme. To access this support or speak to an advisor, contact Business Gateshead today. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Our employees and contractors carrying out work will show you an identity card. We are Gateshead Council's Housing Team. What are the costs and charges at Watergate Court. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Payslips. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The team were very helpful and understanding of my dangerous situation. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Well, theres so much on offer and heres just a few of the highlights! The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. This covers things like outside painting, replacement windows and annual gas servicing. Do you want to work with us in helping to create spaces that are great to work and/or live in? However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We have guidelines on how long different repairs should take. The site has been designed with residents and local groups to ensure it is easy to use. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If we miss an appointment and we didn't contact you, please contact us. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Planned repairs usually need an inspection before work is done. To keep up to date, why not follow us. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. There's also additional service charges from 115.85 a week, this cost is eligible . If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? stream View details of your former and current tenancies including rent statements and repair. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Repairs & Voids. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. 1 0 obj Employer Est. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Any resident with My Housing Account can access this service. These are repairs which need quick attention and don't need an inspection first. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We would not replace all items, only the ones that are required. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Reporting repairs Home. about Our Customer Scrutiny Panel needs you! Always ask to see this card before letting anyone into your home. Whats in it for you? If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The report found the repair centre's ability to handle calls was deemed 'critically low'. This includes both small leaks and emergency repairs. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. You should report any damage to your local housing office. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Time to have your say on the future of our leisure service. We will pay compensation for damage which is our fault or our contractors' fault. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Gateshead, England. Request a FREE property inspection to find out how much your claim is worth. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. View my payslip. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Regent Street %PDF-1.5 The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. London OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Internal deterioration such as damage to carpet, walls etc. We will need to look at what has been damaged so please don't throw anything away. There are no emergency or urgent repairs outstanding at this point in time. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Thank you so much. Council tenants can also be offered evening appointments for repairs from 4:30pm. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Council aims to complete the backlog by late March next year. Some of these repairs need to be inspected before the repair can be done. Homepage for Gateshead Councils Benefits and Council Tax information VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Thursday 26th January 2023. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment.