marta mobility customer service

The assigned Mobility bus is scheduled to arrive during this time. 404-848-5000 . Visit our MARTA Mobility page to see the qualifications for this service. If a card has been confiscated due to usage by any unauthorized property. 30 Alabama Street, SW MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Assault or threat of assault is prohibited. card with a picture each time they board a Mobility Bus. The position pays very well also. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Customers must have correct fare immediately upon boarding in order to ride. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. . Customers are responsible for providing access to gated communities or secured complexes. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers will be asked to leave a voicemail with their name and phone number. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Wheelchair brakes must always be locked while on the lift. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Scooters are often unstable on lift equipment. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). MARTA is a stable in Atlanta and people stay with them till retirement. . Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Customer Service. Requests to suspend subscription service until further notice will not be accepted. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. 2. No-Shows that are not within the customers control will not be counted against the customer (i.e. Customer zip code, which is the password to access the automated system. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. CCRs will provide a Ready Time when the trip request is confirmed. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. To view the full code, please visit MARTA Police (Emergency) 404-848-4911. Travel Companions are subject to the regular MARTA Mobility fare. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. This service is designed for customers who can use the fixed route system if an accessible route is available to them. This includes following or stalking passengers or employees. . 404-848-5389, or mobilitycertification@itsmarta.com, ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. custserv@itsmarta.com, Write to: MARTA Customer Service Center Benefits and job security are a plus also. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Student Program (K-12) Group Discount. Atlanta, GA 30324-3330, Via Fax: Partnership Program. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. MARTA Police (Non-Emergency) 404-848-4900. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Transit; MARTA Service; Facebook; Instagram; MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA is diligently working to fill these positions as soon as possible and we have. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. 5. Customers with inoperative wheelchairs cannot be transported. Click here to download the Mobility/Paratransit Application. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Regular Breeze Cards are not accepted for Mobility certified customers. Disruptive, harassing, or threatening behavior is prohibited. 404-848-5000 . Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. MARTA Transit; Atlanta, GA 30303, MARTA Headquarters Building The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. breezecard.com. The fax number for Mobility Eligibility is 404-848-6900. Day and time of experience Cards MUST be turned in immediately for a re-placement at no cost. Riders' Advisory Council; . Customer Service. Indicate the type of mobility aid used, and if the lift is required. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Please be advised MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Riders' Advisory Council; . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Door-to-Door service is available to customers who require such assistance. The goal: make life simpler for all our employees. If the visitors disability is apparent, this documentation is not required. Alternative format requests may also be made during the application process. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station The lift can only be occupied by one person at a time. Customer must arrive at work, school or appointment no later than 8:00 AM. (Forsyth Street side of the station) Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Police (Non-Emergency) 404-848-4900. Partnership Program. The CCR will make every effort to accommodate requested pick-up or drop-off times. The application allows for the following online: Employees can view and update personal information, submit . During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Superintendent of Mobility Operations MARTA Customer Experience. Untapped Breeze cards will lose value if not activated within this time period. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. MARTA Police (Emergency) 404-848-4911. You may also e-mail: Atlanta, GA 30324-3330, In Person: Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA's Fixed Route services include bus and rail transit services. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. It is your responsibility to maintain the Breeze Card in good, useable condition. I think that things are what you make it. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Customer Guides and other written materials are available in alternative formats. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Please complete the This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Customers can confirm and cancel future trips through the automated system and the MARTA website. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Five Points Lost and Found Office is temporarily closed. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. traveltraining@itsmarta.com. Card or the customer must pay cash. 404-848-5826. 1. Solicitation or selling goods or services without the express permission is prohibited. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Atlanta, Georgia 30324-3330. Parking Availability; Parking Fees; Key Parking Status; More. Administering medication is the customers responsibility. Service cannot be provided earlier, later or on days when regular MARTA service is not available. For this reason, different types of eligibility that have developed in the transit industry, including: Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Applicants should indicate whether they will travel with a PCA during the application process. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Operators cannot make change. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Local, Express, . Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Customers must make all changes prior to the date of travel. Bus times vary by individual route, so be sure to check the schedule for your specific route. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title 2. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. The customer may write a letter requesting an appeal to: Please complete the 2424 Piedmont Road, NE The fax number for Mobility Eligibility is 404-848-6900. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Additional companions will be allowed on a space available basis. for any inconvenience. 5. 2424 Piedmont Road, NE MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Customers are allowed to bring bikes on buses that are equipped with a bike rack. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed.