Introducing Merseytravel's 03 Tickets for Adults . You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Trio, Solo or Railpass Term Time Tickets. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitour. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We will refund a Term Time Ticket in line with our refund policy. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Keep your receipt or email confirmation as proof of purchase. This is because the device is manufactured by a third party. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. We are sorry for any inconvenience caused. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Merseytravel. 1. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Find more information here. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. Vehicles towing a trailer or Caravan must pay the class 2 toll. We are unable to issue cash or cheque refunds. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Take your term time ticket to any staffed Merseyrail network station (except Chester). We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. A Quick Guide to Ticket Prices 20. We aim to have normal service resumed as swiftly as possible. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. How do I buy my first Smart Solo Term Time Ticket? We can prevent your lost card from being used and send you a replacement if necessary. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Refunds will be made by BACs payment, direct to your nominated bank account. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. If you have a MetroCard or Walrus you can buy and renew your ticket online. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 6.2 The bus operators reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. Following receipt of this information, we will hotlist the card preventing further usage. 8. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. We aim to have normal service resumed as swiftly as possible. What if I lose my smart Solo Term Time Ticket or it is stolen? 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. 5. 10. For the avoidance of doubt, you will then be required to buy an adult ticket. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. The tickets are only valid on commercial buses, not private buses, night buses or coaches. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. If this information changes, for any reason, you must notify us immediately. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. My ticket is not scanning on the bus what should I do? This will show the ticket type, price of your ticket and when your ticket will be available to collect. Please keep hold of this to help staff with any queries. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Merseytravel is committed to processing your personal information in a clear and transparent way. 5. Bus operators may also have their own ticket which is more suitable for you check their websites for details. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. We can also be contacted using the contact details set out in clause 2.2. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Anytime Day Single and Anytime Day Return tickets are valid . For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Application means the formal application for a Fast Tag completed by you. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. You can complete a, form online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. 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