Scottsdale (headquarters) 1365 N. Scottsdale Rd. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. When I started it, my team said, Youre crazy. (sales@liveops.com) Press & Media. The more investment you make in yourself, the greater the reward. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Liveops SWA Array Overview This app integration supports Single Sign-On. Improving Peoples Lives. The sign-in URL is the web address you use in your desktop browser to access your company portal. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Ditch the paperwork and endless manual tasks. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Provide support to users of top tax software providers. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Enjoy the freedom and flexibility of being your own boss. Want to become a Liveops agent? After all, says Myers, Okta is arguably the most successful application weve ever deployed. Mobile first. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Earning potential. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Love the flexibility of the jobs, but wish training was paid. Quickly assessing customer needs and providing sound solutions. He sees a role for Okta in all of it. Managing multiple systems, programs, and screens simultaneously. Outspoken. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Hello, Liveops. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Login - LiveOps Inc. Organizations. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. We understand the complex nature of managing independent contractors. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Sign in. Some clients also pay commissions. To accept cookies continue browsing as normal. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 We've been partnering with Liveops since 2010 for all our inbound needs. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. TMCF is the nation's largest organization exclusively representing the Black College Community. Please enable it to improve your browsing experience. Our developer community is here for you. As a lot of people in the company say: it just works. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. . To accept cookies continue browsing as normal. Functionality Add this integration to enable authentication and provisioning capabilities. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Liveops is a legitimate company. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. This field is for validation purposes and should be left unchanged. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Were all looking at the same data one version of truth consolidated in a single repository. Liveops Nation Login. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You can make money teaching it online. which is why weve been helping companies like yours for over 20 years. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. With Okta we're able to quickly deploy tools to new employees. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. No matter what industry, use case, or level of support you need, weve got you covered. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. You can also manage cookies in your browser settings. Liveops Nation - Virtual Call Center Community. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Keep in mind, the more you service, the higher your earning potential! Earning potential. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Earning potential. They have to be accessible, easy to use, secure, and platform agnostic. We use cookies to improve your experience on our website. To find out more, read our Privacy Policy and Cookie Policy. Everyone else we spoke to claimed they were cloud-based but they weren't. You don't necessarily have calls every . To accept cookies continue browsing as normal. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. No problem. Go Further; Marketplace. Login to know the status of the ticket. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Theres just so much built into the software that provides the firewalls needed to help ensure compliance. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Login. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. We would like to show you a description here but the site won't allow us. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Flexibility. Life doesnt always run on a schedule. Support. Work from home. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Existing Duo Security enrollments. Passwordless. Liveops | Okta . That syncs to Okta and then that person cannot access any applications. Okta was leaps and bounds ahead of all the other providers, says Myers. Please update your browser to the latest version on or before July 31, 2020. Support staff employees are great and work hard to keep us busy and motivated. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. This is critical, says Huckabay. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Browse case studies, customer service tips and other helpful resources for enterprises. Want to become a Liveops agent? Login here. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. We couldnt have done it without Openforce. Support. Developer Center. I still love it., I strongly recommend not working for this company. Submit ticket. Check the Eligibility requirements and make sure were currently accepting applications in your state. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Customers sometimes need to speak with a live agent. Flexibility. If you have not created a ticket yet then you would need to register or create a new ticket to begin. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Independent Contractor Browse case studies, customer service tips and other helpful resources for enterprises. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. The integrations looked complex. Users verify their identity by . Get started on your new home business Flexibility. Earning potential. We didnt just evolve the remote contact center model, we revolutionized it. The freedom of an entrepreneur. Have additional questions about applying? Support. Unfortunately they dont pay a minimum per hour like other companies. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. To find out more, read our Privacy Policy and Cookie Policy. Want to become a Liveops agent? Login to know the status of the ticket. The background check requires a $24.99 processing fee paid directly to our vendor. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. It was as simple as they said, adds Myers. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. If you are looking for Liveops Agent Portal Okta? Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Reach out to us. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Pros. Easy global collaboration. The background check requires a $24.99 processing fee paid directly to our vendor. You can actually enable a person to get to an application through the Okta platform. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Remote work is undeniably popular and LiveOps offers that. about the agent experience and application. Conducting inbound/outbound customer service calls. Public Relations e-mail (press@liveops.com) Locations. Password Remember me Or, sign in using: Facilitating collaboration and communication with the best available solutions was another key goal. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. They love it because it does what it's supposed to do.. We'd have had to build out a lot of infrastructure. Here's everything you need to succeed with Okta. Its a good company depending on the project you are on. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Click herefor technical info. This means you can choose when, where, and how often to work! Liveops: Flexibility. Improving Peoples Lives. Director of Customer Care, healthcare organization. Documenting details of calls and customer interactions. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Their consistency, professionalism and customer service are unparalleled in the industry. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Login. Avoid Recruiting Scams Looks like you have Javascript turned off! Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Single Sign On. Norton 360 with LifeLock helps keep your digital life safer. Gift Matching Sign an Independent Contractor Agreement. process. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. By Veronicas pandemic story is unfortunately all too common. Copyright 2023 Liveops, Inc. All rights reserved. No ones done this, Huckabay says. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. I wish there was some type of base pay. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Now we can focus on making sure IT is partnered with the business in everything they do.. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Attack Protection. Collaboration tools are a huge part of us being successful, says Myers. Connect and protect your employees, contractors, and business partners with Identity-powered security. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Rather, you are self-employed meaning you work for yourself, or your business. Universal Login. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Username or Email Password. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Connect contractors to affordable commercial insurances. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Login. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Username or Email Password. Or you do, but sit & sit with few to no calls? https://join.liveops.com/work-from-home-call-center-jobs/ This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Find top links about Liveops Nation Login along with social links, FAQs, and more. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Grow your home business through Liveops client network, working with the brands you know and love. Submit ticket. If there are system issues, you will not get paid. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Browse case studies, customer service tips and other helpful resources for enterprises. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. This means you can choose when, where, and how often to work! Login. Once the Openforceplatform was in place, a major pressure point was released. This was a tight category! Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Enterprise Solutions. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Community. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Is Liveops nation legit? He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Liveops offers work from home in customer service and sales. The world class support of Liveops and unparalleled access to world-renowned clients. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Join the revolution of the modern contact center! Suite 390. Not everyone will be as precious with your business as you are. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Health, Dental & Vision. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales And, no calls equals no pay. Find Out How & Apply . Liveops is a recognized thought leader in the virtual contact center and customer service industries. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Liveops exists to improve people's lives, and . Group Linking Link Okta groups to existing groups in the application. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Reach out to us. You can also manage cookies in your browser settings. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management.
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